What payment methods do we accept?
We use Paypal for all our transactions to ensure safe and secure payments. You will be automatically directed to Paypal upon checkout.
Why is the product I want not in stock?
Although we do our best to keep our products in stock, due to the hand-crafted nature of our products, stock levels can be limited. If the item you wish to purchase is not in stock then please join our Facebook page or follow us on Twitter and we will inform you as soon as the product is available again.
I don't see a Rest of World/UK option in the postage drop-down menu. Why?
This is usually because that particular product is out of stock for that area; please feel free to contact us however as we can sometimes re-allocate stock from other areas for you.
How long will my item take to reach me?
For U.K deliveries on most items we use Royal Mail Recorded (Signed For) Second Class service. This service aims to get your item to you within 3 working days of dispatch. Although this is not a guaranteed time-frame, we usually find this pretty reliable. For international deliveries on most items we use Royal Mail Airmail. This service aims to get your item to you within 5-7 workings days of dispatch. Again, however, this is not a guaranteed time-frame. Please note that although we aim to dispatch your item as soon as possible, during busy periods this may take up to seven working days. If you would like an alternative postal service (i.e Next Day Delivery etc), please contact us on firstname.lastname@example.org before purchasing (this service is subject to product availability). Please note for larger, higher value items such as the Dalek Death Ray or River Song/Captain Jack Blaster, we use either Royal Mail Special Delivery or a courier service, depending on the shipping destination.
What do I do if my order is damaged?
If your order is damaged in transit, or if an incorrect item is shipped to you, please contact us for replacement details within 48 hours of receipt. Email us on email@example.com or call us on +447866 298625.
Some of our items are Limited Editions that may not be available for replacement at the time the return is received. In this case, we would offer you a full refund of the original product purchase price.
We will pay the return shipping cost if the return / exchange is a result of our error such as a defect / damage or an error in filling your order. If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for the shipping charges to return the item(s) to us.You MUST contact us prior to sending an item back. If you contact us by phone, please note our opening hours are UK time 9am to 5pm Monday to Friday. If we are unable to answer the phone, please leave a message with the following information;Your full name. The name of the product. The reason for wishing to return the product and whether you are requesting a refund or replacement. Replacement of any item is subject to availability. Your contact telephone number and e-mail
If you contact us by email, please include the following information;Your full name. The name of the product. The reason for wishing to return the product and whether you are requesting a refund or replacement. Replacement of any item is subject to availability. In the case of damaged items, please provide us with a full description of the damage and three photos (ideally jpegs) clearly showing the damage.
Please allow at least 48 hours for us to process your request and reply to you. Please remember that any enquiries sent during non-business, weekend hours will be responded to on the next business day in the UK.
*Terms and Conditions
Al prices include VAT where applicable, unless otherwise indicated. All orders placed over the Internet are subject to confirmation of payment.
Payment for in-stock items is taken during check-out
Limited Editions: * Because of the limited editions of some products, all orders are subject to availability.
1. The Purchaser accepts all risks of personal injury and property damage arising from use of the products purchased through this website.
2.The Purchaser agrees to, together with their dependents, heirs, executors, assigns, guests and invitees, defend, indemnify, release and hold harmless Rubbertoe Replicas Limited and its affiliates, representatives, officers, directors, employees or agents from any and all liabilities, claims and expenses, including legal costs, that arise from:
a. Any breach of these Terms by the Purchaser; and
b. Any illness, bodily injury, disability, death or property damage or loss, however caused, arising from or related to the use of any products purchased through this website.
4. Rubbertoe Replicas Limited's liability is limited to repair, replacement of the products purchased or refund of the purchase price. Additional disclaimers may apply to custom products and such disclaimers will appear in the invoice or other documentation provided with an order. No warranties apply to products that have been misused, modified or improperly maintained.
5. For the sake of clarity, in no event will Rubbertoe Replicas Limited or its affiliates, representatives, officers, directors, employees or agents be liable (whether in contract, tort including negligence, strict liability or otherwise) to the Purchaser for:
a. Loss of revenue or profit, loss of anticipated savings, loss of goodwill or opportunity, loss of production, loss or corruption of data or wasted management or staff time; or
b. Loss, damage, cost or expense of any kind whatsoever that is indirect, consequential, punitive incidental or of a special nature, arising directly or indirectly out of the use of products purchased through this website, even if Rubbertoe Replicas Limited had been advised of the possibility of such damages, and even if such loss, damage, cost or expense was reasonably foreseeable by Rubbertoe Replicas Limited.
6. Any claim made by a Purchaser against Rubbertoe Replicas Limited must be made by notice in writing to Rubbertoe Replicas Limited within 90 days of the claim or cause of action arising. Rubbertoe Replicas Limited will not be liable for any claim that is not made within such time.
Returns: If your order is damaged in transit, has a manufacturer defect, or if an incorrect item is shipped to you, please contact us for replacement details within 48 hours of receipt. Email us on firstname.lastname@example.org or call us on + 44 7866 298625
Items shipped from the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. Unfortunately, Rubbertoe Replicas has no control over taxes and duties in different countries. The same goes for the time it may take for shipments to go through the customs procedure. Customs policies and processes vary widely from country to country and you should contact your local customs office for further information. You must also make sure that you comply with any other laws that may apply when importing something to your country.
Rubbertoe Replicas are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it.
We have published this notice to help you understand:
how and why we collect information from you;
who we share your information with, why and on what basis; and
what your rights are.
If we make changes to this notice we will notify you by updating it on our website. Rubbertoe Replicas will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Rubbertoe Replicas determines the purposes and way in which any personal data are, or will be, processed.
Should you need to contact us please write to: Rubbertoe Replicas, Units 1&4, BSC, Barry Waterfront, Barry, CF626QJ, or via email@example.com quoting Security and Privacy Enquiry.
What information do we collect and why?
When you buy goods from us, you are entering into a contract with us. When placing an order, we will ask you to provide some personal information such as;
How do we use your information?
We will use personal information about you for a number of purposes, including:
to advise you of any changes or problems with your order
to help us to administer accounts and products which we offer
to help detect fraud or loss
to write to you (including electronic mail) or to telephone you with information about our products or product offers. This information is sent to you normally via electronic mail in the form of an e-newsletter more than once a month.
To change the personal details we hold about you log in to our member's area or write to us at the address at the bottom of this page.
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
Contract - your personal information is processed in order to fulfil a contractual arrangement
Consent – where you agree to us using your information in this way.
Legitimate Interests - this means the interests of us in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way.
Who we share your information with and why
Delivery Partners - In order for you to receive your goods, Rubbertoe Replicas works with trusted mailing and distribution agencies. Again, we only pass limited information to them in order to ensure delivery of your order.
IT Companies - We work with businesses and freelancers who support our website and other business systems.
We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties. If you do not wish to be contacted by us or receive any newsletters, please contact us.
Protection of information
We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example encrypting data on our websites and in order to ensure compliance with all applicable legal requirements.
Keeping in touch with you
We want to keep you up to date with information about our products and special offers. We will always ask you if you want to receive this type of marketing information.
We will not share your information with companies outside of Rubbertoe Replicas for their marketing purposes.
If you decide you do not want to receive this marketing information you can request that we stop by writing to the address provided above, emailing firstname.lastname@example.org or by calling 07866 298625, or the unsubscribe link within the email.
You may continue to receive mailings for a short period while your request is dealt with.
What are your rights?
You are entitled to request the following from Rubbertoe Replicas, these are called your Data Subject Rights.
Right of access –to request access to your personal information and information about how we process it
Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
Right to restriction of processing – to restrict processing of your personal information
Right to data portability - to electronically move, copy or transfer your personal information in a standard form
Right to object - to object to processing of your personal information
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.